Returns & Refunds Policy
Returns & Refunds Policy – Cosmetic Products
At Fizas Collection, we want you to be completely satisfied with your purchase. Due to the nature of cosmetic products, certain restrictions apply to returns and exchanges to ensure hygiene and safety.
Cosmetic products (makeup, skincare, etc.) cannot be returned once opened, due to health and hygiene risks.
1. Returns Eligibility
Cosmetics that are unopened, unused, and in their original packaging can be returned within 14 days of delivery for a full refund.
Partially used or opened products cannot be returned due to hygiene regulations, unless the item is faulty or damaged.
2. Faulty or Damaged Items
If you receive a damaged or faulty item, please contact us within 14 days of receipt with your order number and photos of the issue.
Faulty or damaged items will be replaced or refunded at no additional cost.
3. How to Return an Item
Contact our customer service team via email Fkherbal@hotmail.com to initiate a return.
Ensure the item is securely packaged to prevent damage during transit.
We recommend using a tracked delivery service; we cannot be responsible for items lost in transit.
4. Refunds
Refunds will be processed within 14 days of receiving the returned item.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, except in cases of faulty or damaged items.
5. Non-Returnable Items
Opened packaging or used cosmetic products
Personalized or bespoke items
Jewellery
6. Contact Us
If you have any questions about your order or returns, please contact our customer service team at:
Email: Fkherbal@hotmail.com
Whatsapp: 07860 200 305